BOOKING TERMS AND CONDITIONS
Please make sure you read the terms and conditions before making a booking.
Basis of agreement
We consider these terms and the booking form to set out the whole agreement between you and us or the provision of the courses. These terms only apply to our contracts with consumers.
Please check that the details in these terms are complete and accurate before you commit yourself to the contract. If you think that there is a mistake, please make sure that you ask us to confirm any changes in writing.
Please ensure that you read and understand these terms before you sign and submit the booking form, because you will be bound by the Terms once a contract comes into existence between us, in accordance with clause 1.4
If any of these terms are inconsistent with any term of the booking form, the booking form shall prevail.
The booking form is an offer by you to enter into a binding contract with us, which we are free to accept or decline at our absolute discretion.
These terms shall become binding on you and us when: (1.4.1) we issue you with written acceptance of a booking form; or (1.4.2) we notify you that we are able to provide the course, whichever is the earlier, at which point a contract shall come into existence between us.
2.1 Full payment of the course fees must be received prior to commencement of the course. Your place on the course cannot be guaranteed until full payment is received
2.2 All fees stated are inclusive of VAT.
3 MINIMUM AGE REQUIREMENT??
We cannot accept bookings from students under 18 years of age except for on those courses specifically listed as being for younger age groups. You confirm that you are 18 years of age or over. If this proves to be incorrect we may terminate our agreement with you.
METHOD OF PAYMENT
Fees can be paid online, or by cheque. Payment by cheque is accepted in the two weeks prior to the course’s start date. Please make all cheques payable to Go Create.
Fees can be paid by cash if payment is made in person at the Go Create office.
Payment by electronic transfer is accepted. Our bank details are available on request.
If your company or organisation is paying for the course fees and would preer to be invoiced, please write to us on your company’s headed paper and send a company purchase order with your booking form. Payment is required within 30 days of the date of invoice or as specified. Your place on the course is not confirmed until full payment has been received.
Payment by cash
If you wish to pay for your course in cash, and the amount is over £500, you will be required to provide photo ID at the time of booking. This ID should either be a driving license or passport, which we will photocopy and attach a copy to your booking form.
If you subsequently require a refund (under the terms of our booking conditions, points 8 & 9) you will need to bring the same photographic ID to collect the cash refund. This will be checked against the original ID provided before any cash is refunded. Please note that cash refunds can only be collected weekdays 10am-4pm.
If there are places available on a course we will accept bookings right up until the course commences.
If you apply within five working days of the course commencing, we cannot guarantee that your booking confirmation will reach you prior to the start of the course.
Late applicants will usually have their place on the course confirmed by telephone or email. If however, you have not received confirmation within 24 hourse of your application it is your responsibility to check the status of booking. This can be done by contacting the Go Create office.
As we may need to contact you in the two weeks prior to the course start date, please ensure you include your contact details in the UK when making your booking.
Please ensure that your place is confirmed and that the course is running before you make any travel arrangements. We are not liable for travel or accommodation costs in accordance with Clause 10.4.
Fees are payable in GBP and in the event of a refund, you will be refunded in GBP. Go Create will not be liable for any losses incurred as a result of currency fluctuations or exchanges.
If you do not hold a UK/EU/EEA passport you will need a visa that allows you to study here in order to take one of our courses. For info please see the Home Office website at www.ukvisas.gov.uk. It is your responsibility to determine how far in advance you need to apply for a visa, and to allow sufficient time to obtain a visa. We will not allow you to join the course if you do not have a visa that allows you to study, and in these circumstances, you will not be eligible for any refund of your course fees.
If you cannot attend a course because you have not obtained a visa to enter the UK no refund will be offered although we’ll offer you a transfer (subject to the conditions contained in condition 12) if you visa is delayed.
You will need to present your passport, including visa, to the office at least 2 working days in advance of the start of your course.. In other words, if your course starts on Monday, you must present yourself by the Thursday before.
CANCELLATIONS BY YOU
Where you are an individual not a company and you book your course otherwise than in person, you have the right to cancel your booking within 7 days starting on the day after the contract between us comes into force in accordance with condition 1.4 (Contract Date) unless the Contract Date is less than 7 days prior to the commencement of your course. Where you cancel your booking in accordance with this condition 9.1 you’ll either be entitled to a full refund of any payments you have made in respect of the course.
In addition to the statutory cancellation rights set out in condition 9.1, the following splay: (9.2.1) where you cancel your place on a course more than 7 days after the Contract Date but up to one month before the course start date, you will be entitled to a refund of the course fees, less an administrative charge of £30 to cover the costs. (9.2.2) Where you cancel your place on a course more than 7 days after the Contract Date but within one month of the course start date you will not be entitled to any refund unless a replacement student can be found for your place. If a replacement student is found you’ll be entitled to a refund of the course fees, less an administrative charge of £30.
If you have booked a course within one month of its start date conditions 9.2.1 and 9.2.2 will apply.
Cancellation requests must be made in writing. Note that refunds can take up to 3 weeks to process.
CANCELLATIONS BY US
Please note that courses have minimum attendance levels and may be cancelled if too few bookings are received.
We reserve the right to:amend or cancel courses (10.2.1), change course location (10.2.2.), substitute lecturers and tutors (10.2.3).
If we cancel a course we’ll endevour to give you at least 1 week’s notice and you will have the option of transferring to another course or of having a full refund of the fees which we’ll return to you within 3 weeks.
10.4 We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising as a consequence of any modification or cancellation of courses or time-tabling constraints as set out above an beyond the cost of the course fee.
CLASS POSTPONEMENTS BY US]
If a class is postponed for reasons for which we are responsible, including staff illness, we will make every reasonsable effort to reschedule the class or to add the missed hours on the remaining course classes. We apologise for this inconvenience and urge you to ring Go Create if you have any concerns.
You may transfer onto another course up to one month before the course start date. Under these circumstances, you will be permitted to transfer subject to an administrative charge of £30 to cover our costs. (12.2.1). If you wish to transfer within one month of the course start date you will not be permitted to transfer unless a replacement students can be found for your place. (12.2.2) If a replacement student is found prior to the course start date, you will be permitted to transfer subject to an administrative charge of £30.
12.3 If you have booked a course within one month of its start date conditions 11.2.1 and 12.2.2 will apply.
Students can transfer a maximum of two times.
Transfer requests must be made in writing.
You may not transer to another course once your course has started.
If you are unable to attend a course you are permitted to transfer your place to a substitute student up to one week before the start date.
We must be notified in writing o the substitute student’s name and ther is £30 administrative charge for each substitution.
Substitutions cannot be accepted after the course has started.
Non-attendance at classes due to illness or for personal or professional reasons does not give rise to the right to refunds, extra tuition or a transfer.
However, in such an event we will consider all the cicumstances and take such action that we consider to be fair and reasonable.
Please note that if alternative options are offered there may be an additional charge.
EVENTS OUTSIDE OUR CONTROL
We shall not be liable for any failure or delay in the performance, in whole or part, of any of our obligations arising from or attributable to acts, events, omissions or accidents beyond our reasonable control including, but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or the workforce of any other party), acts of God, wars, riots, civil commotions, malicious damage, compliance with any law or government order, rules, regulations or directions, accidents, breakdowns of plant or machinery, fires, floods, storms, pandemics, epidemics or other outbreaks of diseas or infection or failure in the public supply of electricity, heating, lighting, air conditioning, or telecommunications equipment.
To achieve a certificate of attendance you must attend at least 80% of the course. You will be presented with a certificate at the end of the course. The name given on the booking form will be the one that appears on the certificate.
MATERIALS AND EQUIPMENT
The course fee includes the cost of basic materials which will be provided.
Please see the course description on our website for details of the additional materials which will be needed.
Failure to bring the required materials will delay your progress on the course
Unless otherwise agreed in advance, the course facilities are only available for use during the course hours and not at other times.
All classes are taught in English. Applicants whose first language is not English should note that they are required to be proficient in written and spoken English and be able to participate in group discussions.
Students are expected to conduct themselves in a professional manner and to recognise that other students also require support and assistance. If a student becomes persistently disruptive we reserve the right to offer a verbal or written warning and, if this does not resolve the situation, we may, at our discretion, require the student to leave the course and we may exclude the student from our premises.
Due to copywright, and to respect other participants, the use of audio and/or visual recording is not permitted during any course
HEALTH AND SAFETY
Students are asked to wear appropriate clothing and footwear to practical classes. This will be discussed with you on the first day of the course or else referred to in the materials list. Students who fail to comply with health and safety rules will be unable to participate in practical classes.
You will be advised of our course location in your booking confirmation letter. Please be advised that course locations may occasionally change due to operational reasons.